Bayne-Jones Army Community Hospital Centralized Appointment Line
Scheduling an Appointment
How do I access the MHS GENESIS Patient Portal?
Visit https://my.mhsgenesis.health.mil/ to:
Manage primary care medical and dental appointments
Review clinical notes, referrals, and lab and test results
Request prescription renewals
Exchange secure messages with your healthcare team
Monitor health information and view your portal profile
Complete a pre-visit, dental health history questionnaire online
Look up high-quality, provider-approved health information
related to health issues, lab results, and medications
CONUS Nurse Advice Line 1-800-TRICARE (874-2273), option 1
The Continental U.S. Nurse Advice Line provides nurse advice 24/7 for all TRICARE beneficiaries, except patients with Military Treatment Facility-only privileges. Booking clerks are available to book an appointment with your PCM if recommended by the Triage nurse. If you are away from your MTF (i.e., vacation, TDY, PCS, etc.) the CONUS Nurse Advice Line can coordinate with your PCM to place a referral to a nearby Urgent Care Center.
BJACH Centralized Appointment Line
Below is the list of telephone menu options
Option 1 - To schedule an appointment in the Primary Care Clinics (Red Team, White Team, Blue Team, Pediatric Team, Internal Medicine Team); Combined Troop Medicine Clinic; or if you wish to speak with a Team Nurse, please select this option.
Patients will first speak with a booking agent who will verify your identify and eligibility, inquire regarding the type of appointment requested and either schedule the appointment or conduct a warm handoff to a Team nurse.
If BJACH does not have an appointment available with the assigned PCM or PCM team, the Appointing Agent will attempt to schedule the patient with another home.
Appointing Agents will assist patients in scheduling for needed on the same day or for up to 28 days in the future. After your appointment, follow-up appointments should be made before you leave the clinic. Central Appointments clerks can also assist with you with scheduling follow-up appointments in the Primary Care clinics.
Patients needing to renew a prescription with no remaining refills or to find out test results, please select Option 1. An Appointing Agent will send your request to the correct team nurse, who has 72 hours to respond to the message.
Option 2 - To cancel an appointment, please select this option.
Patients may leave a message and a booking agent will cancel the appointment. Currently there is no automated mechanism to reschedule, however if patients express desire to reschedule a booking agent will return their phone call and schedule another appointment.
Note: BJACH encourages all patients to cancel any scheduled appointments at least 2 hours before the appointment time. This gives the best opportunity for another beneficiary to be scheduled in the newly available/open appointment slot.
Option 3 - To refill a prescription medication that has refills available, please select this option.
Patients selecting this option are transferred to the pharmacy to request the refill electronically. The system will prompt the patient regarding prescription availability and pick up dates. You may also call the 24/7 Pharmacy Refill line at 337-531-DRUG (3784) or enroll in the Tricare Pharmacy Home Delivery (information listed on the Pharmacy webpage).
Option 4 - To schedule an appointment or speak with a representative from a Specialty Clinic, please select this option.
Patients will be given another menu of options corresponding to the Specialty Clinics to include, Orthopedics, General Surgery, Obstetrics/ Gynecology, Ears Eyes Nose Throat, Physical Therapy, Occupational Therapy, Radiology, Nutrition Care, and Behavioral Health.
Option 5 - To submit a compliment or if you are seeking assistance with resolving an issue, please select this option.
Patients will be transferred to a BJACH Patient Advocate. The Patient Advocate will help investigate system-wide or policy issues, as well as those problems that are not resolved at the area of concern.
Option 6 - To speak with the BJACH information desk attendant, please select this option.
Patients requesting general hospital information may also call 337-531-3118 or 337-531-3119.
Option 7 - To return to the main menu/repeat options, please select this option.
Category: Health Clinics and Hospitals, Physicals, Vaccinations, Sexually Transmitted Infections, Pregnancy, Travel Medicine, Pain Management, Other Medical Resources, Managing Chronic Medical Conditions, Infectious Disease Counseling, Hearing, Depression, Anxiety, Combat and Post-Traumatic Stress, Other Behavioral Health Resources
Population: Service Members, Family Members, Civilian Personnel, Retirees
Intended for: Service member, Civilians, and Family Members
When: Monday - Friday: 7:00 a.m. - 4:00 p.m.
Where: 1585 3rd Street
Cost: None
Phone: 337-531-3011
Resource Provider: Defense Health Agency (DHA)
Last Updated: 6/7/2023
Deputy State Epidemiologist
State Health Department; Deputy State Epidemiologist assists the state epidemiologist in providing scientific and epidemiological expertise. While not all states have a deputy state epidemiologist, those that do have an additional subject matter expert resource for public health and epidemiology.
Category: Other Health Resources, Other Medical Resources
Population: Civilian Personnel
Intended for: Soldiers and Civilians
When: hours
Where: 1450 Poydras Street, Suite 1641
New Orleans, Louisiana 70112
Cost: n/a
Phone: 504-568-8295; 504-568-8315
Resource Provider: Other Government Agencies
Last Updated: 2/21/2019
Infectious Disease Epidemiologist
State Health Department Infectious Disease Epidemiology Program. The contact information provided is for the chief infectious disease epidemiologist in that program. Within these programs, each state conducts disease surveillance, collects information on reportable diseases from all healthcare providers and hospitals, and from local and regional health departments. Each state’s infectious disease epidemiology program investigates disease outbreaks, analyzes and distributes information on the incidence and prevalence of infectious diseases, health events, zoonotic and vector-borne diseases and vaccine-preventable diseases. States provide considerable disease and state-specific information on their state health agency’s website and search engine.
Category: Other Health Resources, Other Medical Resources
Population: Civilian Personnel
Intended for: Soldiers and Civilians
When: hours
Where: 1450 Poydras Street, Suite 1641
New Orleans, Louisiana 70112
Cost: n/a
Phone: 800-256-2748
Resource Provider: Other Government Agencies
Last Updated: 2/21/2019
National Resource Directory
The National Resource Directory is one of the largest online collections of government and non-government resources specifically designed for Veterans, service members, their families and caregivers. With a unique collection of more than 16,000 organized and vetted resources, the directory provides information covering a variety of topics, including benefits and compensation, education, homeless assistance, housing and other services.
Category: Wounded Warriors and Caregivers, Other Behavioral Health Resources, Other Social and Spiritual Resources, Coping Skills, Grief and Loss, Ministry, Charitable Organizations, Health and Medical Benefits, Other Medical Resources, Patient Liaison, Legal Assistance, Physical Fitness, Transitioning to Civilian Life, Other Military Resources, Other Recreation Resources, Emergency Planning, Injury Prevention
Population: Family Members, Service Members, Retirees
Cost: none
Email: infonrd.osd@mail.mil
Resource Provider: Other Government Agencies
Last Updated: 8/28/2018
Ombudsman
ilitary Ombudsmen are Department of the Army civilian employees who work at military installations in the United States and overseas. They are very familiar with the Army’s culture and have the will, desire and determination to work and assist military personnel. The majority of Ombudsmen are military veterans who have served as senior medical leaders and have the ability to address and assist Soldiers with medical concerns or issues. Their military knowledge, background and experience gives them a better understanding of how to navigate the system in support of Soldiers and their Families in relation to medical needs and other situations affecting their quality of life.
The JRTC & Fort Johnson Ombudsman functions as an independent, neutral, and impartial resource for military service members (Reservist, National Guard, Retirees, and Veterans) and their eligible Family members. The Ombudsman can assist in addressing medical concerns, but can also assist in addressing other issues as well. The Ombudsman serves as a liaison between the client and the hospital commander for medical issues by acting as a communicator, facilitator and problem solver.
The intent of the Ombudsman program is to help cut through red tape by linking military and Family members with the appropriate resources to address medical questions, resolve issues, and connecting clients with the resources and assistance they need. The Ombudsman is not here to take the place of the chain of command, but rather to work with and through the chain of command to support troops and Families when they are not sure where to go for medical assistance.
Category: Wounded Warriors and Caregivers, Other Social and Spiritual Resources, Coping Skills, Financial Planning, Grief and Loss, Ministry, Charitable Organizations, Health and Medical Benefits, Other Medical Resources, Patient Liaison, Legal Assistance, Physical Fitness, Transitioning to Civilian Life, Other Military Resources, Other Recreation Resources, Emergency Planning, Injury Prevention
Population: Family Members, Service Members, Retirees
When: Monday - Friday, 8 a.m. - 4:00 p.m. Closed for lunch - 12 - 1 p.m
Where: 1585 3rd St., Bldg 285, room 1208 Fort Johnson, La., 71459
Cost: none
Phone: Office: 337-531-3009 Cell: 337-718-8512
Email: usarmy.johnson.medcom-bjach.list.patient-advocate@health.mil
Resource Provider: Defense Health Agency (DHA)
Last Updated: 10/12/2023
State Environmental Health Laboratory
State Environmental Health Laboratory supports statewide environmental health protection monitoring by performing analyses for chemical, microbiological, and radiological testing, biomonitoring of water, wastewater, air, soil, hazardous wastes, and other environmental concerns. Many state environmental health laboratories are associated with that state’s public health laboratory.
Category: Other Health Resources, Other Medical Resources
Population: Civilian Personnel
Intended for: Soldiers and Civilians
When: hours
Where: 1209 Leesville Avenue
Baton Rouge, Louisiana 70802
Cost: n/a
Phone: 225-219-5200; 504-458-9537
Resource Provider: Other Government Agencies
Last Updated: 2/21/2019
State Epidemiologist
State Health Department Lead State Epidemiologist is an appointed primary state epidemiologist, responsible for the identification and response for all health threats that occur within that state. This individual is selected by each state’s primary health official (usually the state health department director), or the state board of health. A state epidemiologist is usually responsible for each state’s infectious disease epidemiology program, often along with many other state health agency programs involved in disease detection and prevention.
Category: Other Health Resources, Other Medical Resources
Population: Civilian Personnel
Intended for: Soldiers and Civilians
When: hours
Where: 1450 Poydras Street, Suite 1641
New Orleans, Louisiana 70112
Cost: n/a
Phone: 504-568-8294
Resource Provider: Other Government Agencies
Last Updated: 2/21/2019
State Public Health Laboratory
State Health Department Laboratory conducts laboratory testing for most all analysis requirements for public health surveillance. This may include monitoring and detection testing for environmental health, food safety, infectious diseases, newborn screening, public health preparedness, radiation safety, and many other tests. All state public health laboratories are part of the National Laboratory Network, and respond to novel strains of disease, natural disasters, chemical spills, foodborne outbreaks, and other public health emergencies.
Category: Other Health Resources, Other Medical Resources
Population: Civilian Personnel
Intended for: Soldiers and Civilians
When: hours
Where: 1209 Leesville Avenue
Baton Rouge, Louisiana 70802
Cost: n/a
Phone: 225-219-5200
Resource Provider: Other Government Agencies
Last Updated: 2/21/2019
Tobacco Cessation
Tobacco Cessation
We offer a four-week behavior modification program to assist participants in quitting tobacco use. Medication therapy offered through the program includes nicotine patches and Zyban (Wellbutrin/Buproprion). Nicotine patches aid the physical recovery symptoms while Zyban helps with the psychological recovery symptoms. Attendance at all classes and evaluation by our provider are requirements to receive these medications.
Category: Other Medical Resources, Tobacco Cessation
Population: Service Members, Family Members, Civilian Personnel
Intended for: Service member, Civilians, and Family Members
When: Call for Appointment.
Where: 1585 3rd St., Bldg 285 Fort Johnson, La., 71459
Cost: None (excluding any medication related expenses as applicable)
Phone: 337-531-6131
Resource Provider: Defense Health Agency (DHA)
Last Updated: 8/21/2023
Vernon Parish Health Unit
Vernon Parish Health Unit
Category: Other Health Resources, Other Medical Resources
Population: Civilian Personnel
Intended for: Soldiers and Civilians
When: 8:00 am - 4:30 pm
Where: 406 Fertitta Boulevard, Leesville, LA 71446
Cost: n/a
Phone: 337-238-6410
Resource Provider: Other Government Agencies
Last Updated: 4/8/2019